Shipping Information

Shipping Policy

1. Shipping Methods and Delivery Times▼
Mainland Spain (Cities) 24h delivery for orders placed before 14:00h on business days.
Remote locations 24h to 48h depending on the transport agency's forwarding schedules.
Balearic Islands 48 to 72 business hours.
Premium DHL Shipping 24h delivery for orders placed before 16:00h on business days (Mainland).

At Equippos, we guarantee the immediate dispatch of your order to meet delivery estimates. However, final fulfillment is subject to the operations and potential logistics incidents of the external transport agency.

2. 🌍 International Shipping & Canary Islands▼

• European Community: 2-4 business days.
• Non-EU countries: 3-5 business days (USA, Canada, South America).

Customs Note: Shipments outside the European Union and to the Canary Islands are exempt from local taxes but subject to import duties and customs regulations of each country. It is the sole responsibility of the customer to be informed about destination tax and customs obligations.
3. ⚠️ Final Shipping Costs & Surcharges▼

Please note that the shipping price automatically displayed during checkout may not reflect the definitive final cost of the shipment.

Factors that may generate subsequent surcharges:
  • Remote Areas: Postcodes far from main hubs that require special delivery routes.
  • High Peak Demand: Seasonal network saturation (Black Friday, Christmas).
  • Regional Risks: Destinations affected by extraordinary transit restrictions, security alerts, or strikes.

Should your order be affected by any of these external surcharges, our team will contact you to notify you of the exact amount before dispatching the goods.

4. 🚫 Bulky Items & Palletized Freight▼
Free Shipping Exclusion: Products classified as bulky, oversized, or of excessive weight that require palletization for transport (such as jumps, tack lockers, heavy equestrian equipment) are strictly excluded from the free shipping promotion on purchases over €100.

All orders containing bulky goods must be quoted individually based on the real cubic measurements, total weight, and delivery address.

5. 📦 Delivery Management & Absences▼

If no one is available at the address, the courier will leave a physical or digital notice. The parcel will be stored at the agency's warehouse for a maximum of 7 calendar days before being automatically returned to our facilities.

Any questions regarding rates or your shipment status? Please email us at info@equippos.com.