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Exchanges and Returns
Manage your request easily, either online or in person at our Barcelona store.
Our Promise
📅 14-Day Window Return your items for any reason, no questions asked.
💸 Quick Refund Money back within 14 calendar days of receiving the returned package.
⚠️ Damaged items or manufacturing defects?
If your package arrived damaged during transport or has a manufacturing defect, please contact our Customer Service with photos of the issue. If the error is ours, we will cover all shipping costs to provide a solution as quickly as possible.
Exchange Policy
Our priority is speed and efficiency. We offer a "swap" service (delivery with simultaneous pickup) so the process is completed in a single day.
- Personalized Management: A technician will contact you to organize the pickup according to your schedule.
- Service Cost: €5 for standard mainland exchanges.
- Premium Benefit: Exchanges are FREE for orders over €180 (Mainland Spain).
- In-Store Option: You can perform exchanges in person at our Barcelona store free of charge.
Return Policy
IMPORTANT: We only accept returns for items in perfect condition, with all original tags and packaging. All returns must be pre-authorized; unauthorized returns will be rejected.
🚚 Logistics
Return shipping cost is €8 in mainland Spain, borne by the customer. We do not accept pickups at post offices; the package must be delivered directly to our store.
💳 Non-Refundable Fees
Transaction fees generated by payment methods (PayPal, Bizum, Stripe, etc.) are non-refundable and will be deducted from the total refund amount.
Returns at our physical store in Barcelona are always free of charge.